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Mapping Golden Age Architecture to Modern SaaS & Technology Solutions.

An umbrella brand for enterprise ITSM, service desk automation, and the financial tooling underneath them — built by an operator who ships his own software.

IThe Head & Ecosystem

Five modules beneath one arcade

Each product carries an Arabic name that describes what it does — balance, governance, equity, observation, drawing. They share a substrate the way the columns of the Mezquita share an arcade: separate loads, one structure.

Mizan

ميزان

Enterprise ITSM Platform

the balance — scales held level

Live

A full end-user portal and agent console: request intake, ITIL-aligned workflows, and AES-256-GCM encryption at rest.

Mizan is the keystone of the ecosystem — a ground-up service management platform rather than a wrapper around someone else’s. End users file and track requests through a portal built for people who do not think in ticket taxonomies; agents work a console designed around queue throughput, not form fields. ITIL v4 practice is encoded in the workflow engine rather than bolted on as documentation.

TypeScriptNext.jsPostgreSQLNode

Capabilities

  • End-user request portal with guided intake
  • Agent console tuned for queue throughput
  • ITIL v4 incident, request & change workflows
  • AES-256-GCM encryption at rest
  • Role-based access and audit trails

Tadbir

تدبير

ServiceDesk Copilot

governance — the ordering of affairs

Case study

An operations layer over Mojo Helpdesk: queue monitoring, watchdogs, AI-generated staff notes, and multi-provider AI support.

Most helpdesk platforms tell you what happened. Tadbir watches what is happening — standing watchdogs over queue depth, aging tickets, and SLA drift, escalating before a breach rather than reporting one afterward. Its AI layer drafts staff notes and summaries through a provider-agnostic interface: cloud models via bring-your-own-key, or a fully local model when data cannot leave the building.

Capabilities

  • Continuous queue monitoring & aging analysis
  • Configurable SLA watchdogs with pre-breach escalation
  • AI-generated staff notes and ticket summaries
  • Multi-provider AI: cloud BYOK or fully local inference
  • Sits on top of Mojo Helpdesk — no migration required
PythonTypeScriptMojo Helpdesk APILLM providers

Qist

قسط

ITSM Showback & Chargeback

equity — the fair share

Live

A client-side financial dashboard for department-level cost allocation, SLA billing, and executive PDF reporting.

IT is a cost center until someone can show the invoice. Qist turns ticket volume, SLA tiers, and effort into department-level allocation that a finance director will actually accept — and prints it as an executive PDF. It runs entirely client-side: cost data never leaves the browser, which removes the security review that normally kills this kind of tool before it ships.

Capabilities

  • Department-level cost allocation from ticket data
  • SLA-tier billing models & rate cards
  • Executive PDF report generation
  • Fully client-side — no data leaves the browser
  • Showback and chargeback modes
TypeScriptReactClient-side PDF

Rasd

رصد

PACS Path Monitoring

observation — the watch kept

Concept

A lightweight monitor for Konica Minolta EXA PACS environments, catching slow-downs in the radiologist reading path before they become disruptions.

In a radiology environment the failure that matters is rarely a hard outage — it is the reading path quietly getting slower until studies stack up and someone escalates. Rasd instruments that path specifically: study retrieval, image load, and the hand-off points where EXA PACS degrades first. It is deliberately lightweight, built to sit in a clinical network without becoming another system to babysit.

Capabilities

  • Reading-path latency instrumentation
  • Study retrieval & image load timing
  • Degradation detection ahead of user-reported impact
  • Low-footprint deployment for clinical networks
PythonTime-series metrics
Internal build

Rasm

رسم

SVG Tracer

the drawing — line become form

Active development

A tracing program that turns raster input into clean, editable SVG geometry.

The smallest module in the ecosystem and the most purely geometric: Rasm takes raster input and resolves it into clean vector paths. It exists because every other project eventually needs a logo, an icon, or an ornament turned into geometry that scales — the same problem the craftsmen who cut the zellij in Granada solved with a compass and a straightedge.

Capabilities

  • Raster-to-vector path tracing
  • Clean, editable SVG output
  • Tunable curve fitting and simplification
PythonImage processing
IISide Projects & Ventures

Work outside the enterprise walls

Products with their own users and their own economics — a fit-advisory engine, a local league platform, and a mobile build for a Tucson small business.

IIIBackground & Expertise

An operator who builds the tools

Service desk manager who builds his own tooling. Five years running IT for a 13-site healthcare network, plus four shipped products: an ITSM operations copilot with multi-provider AI integration, a live ITIL-aligned service management platform, an IT financial management dashboard for cost allocation and executive reporting, and a live consumer recommendation engine with 100+ daily users. Operationally: raised SLA compliance from 74% to 96% in three months, cut mean resolution time 35%, and led a 10–12 person multi-tier desk handling 4,000–5,000 tickets monthly. M.S. in Computer Information Systems, ITIL v4 certified. Fluent in English and Arabic.

74%

SLA compliance

raised from 74%

0%

Faster resolution

mean time to resolve

0

Sites operated

healthcare network

0 yrs

Running IT ops

service desk leadership

Technical Domains

7 AREAS
  • ITIL v4
  • Incident, problem & change
  • Asset management
  • Root cause analysis
  • Escalation architecture
  • SLA governance
  • ServiceNow
  • Jira
  • Mojo Helpdesk
  • ManageEngine Endpoint Central
  • Unified endpoint management
  • Silent deployment
  • Imaging
  • Patch & vulnerability management
  • Windows 10/11
  • macOS
  • Linux
  • Active Directory
  • Azure AD / Entra ID
  • Okta
  • IAM provisioning
  • RBAC & group policy
  • Microsoft 365 & tenant migration
  • Azure
  • AWS
  • Citrix
  • TypeScript
  • Next.js App Router
  • React
  • Tailwind
  • Python 3
  • SQL
  • REST API design
  • PostgreSQL / Prisma
  • Redis
  • Multi-provider AI integration
  • TCP/IP, DNS, DHCP
  • VPN
  • DHCP snooping & IP Source Guard
  • MAC filtering
  • Rogue device detection
  • Vulnerability remediation
  • UCaaS / VOIP
  • SQL
  • Cost allocation modelling
  • SLA & KPI reporting
  • CSV/JSON import with field mapping
  • Ticket cost & priority weighting
  • Executive PDF reporting
  • Runbook & knowledge base authoring
  • SOP generation
  • Escalation governance models
  • Change & incident records
  • Training material
  • End-user documentation

Education & Certification

  • Graduate degree

    M.S., Computer Information Systems

    Grand Valley State University · 2017–2019

  • Undergraduate degree

    B.A., Psychology

    University of Michigan–Flint · 2011–2015

  • Certification

    ITIL v4 Foundation

    PeopleCert / Axelos · 2023

  • Certification

    Google AI Professional Certificate

    Google / Coursera

The psychology degree is not decoration. Service desk work is a human system before it is a technical one — the queue is a behaviour problem wearing a ticket number.